"The quality of your conduct determines the relationship”
With this training requesting and receiving feedback, teams and professionals learn to use feedback to learn and deliver added value to target groups and customers. The quality of your conduct determines the relationship. You learn together the basic rules of communication, with trust and safe environment, to learn to use feedback. Both successes and points of concern, difficult situation or "mistakes" can be discussed and learned from. Rules for a safe learning environment, the courage of vulnerability, the how. The more diversity the team uses, the more powerful the performance. Transparency provides more vitality and positive energy, focus. Various dynamic and playful work forms. Every training is tailor-made. The program is tailored to the context and culture of the organization. And desired further development of the participants. Feedback, if used properly, is one of the most powerful methods for learning and development, individually and as a team. Diversity is used. Inclusion of everyone in the team from an appreciative and learning mindset and professional constructive feedback.
Requesting and receiving feedback. "The quality of your conduct determines the relationship ". We learn daily by doing and reflecting on that. In addition, we compare ourselves with ourselves in a different situation or at a different time. Your reflection circle is determined and nourished by your own thoughts and truths. As soon as we ask for feedback from others and thereby broaden and increase the perspective, we can start to appreciate our behaviour and learn about our thinking and actions.
If you are not open to feedback because it is incorrect or superficial, you close yourself off for new, potential insights. The responsibility for learning after the feedback lies with the recipient and not with the person giving the feedback.
Feedback, criticism or advice: the differences.
Requesting feedback, giving feedback, getting feedback, steps and rules. Attention to rules of the game to provide feedback in teams, learning climate of safety and trust. Communication skills in feedback, layers in communication (behaviour and mindset / beliefs and values). About listening. Tools and tips.
Johari Window is a graphic model that shows how someone sees themselves and how others see them. It is a tool within communication teams: telling, asking questions and giving / receiving feedback.
In Company Tailored Program; in consultation with client selection can be made from program components.
Program components, in consultation with the client:
• Context and objective team and professionals; utilize diversity in the team
• Present and Future: desired further professionalization individually and as a team
• Communication skills, warming up
• Rules for safe and trusted team and / or conversation climate for feedback
• Rules and steps with regard to feedback
• Various exercises
• Learning team: paying attention and discussing success, difficult situations and "mistakes", how to learn? (Learning mindset) (Appreciating professional constructive feedback)
• Learning, learning, translation into practice, the first steps and follow-up
• Various playful, dynamic work forms tailored to the culture of the team and the organization
• Learning ability at team level - transition and progress (agreements)
• Evaluation and how to further optimize the learning capacity within the team. Solution-oriented coaching. From complaint to strength/courage, see our Masterclass Strength-focused interviewing and solution-focused coaching.
In Company
Enroll via
Coaching in Organisaties - NOBCO/EMCC Global Code of Ethics 
Coaching in Organisaties is EQA (European Quality Award) certified by EMCC/NOBCO - Global Code of Ethics for Coaches & Mentors. The Code aligns with the content and requirements set out in the Professional Charter for Coaching and Mentoring. The Charter, drafted in accordance with European law, is registered on the dedicated European Union database, which lists selfregulation initiatives in Europe and worldwide.
Senior Trainers/(Team)Coaches:
Drs Astrid Anna Kuin, is senior coach, team coach and trainer with over 30 years of experience in the profit and non-profit sector. Since 1995 she arranges the Course Coaching in which coaches learn to coach professionals, teams and leaders towards self-organizing teams and organizations delivering value to their clients/customers and markets. Her strength is to coach teams towards high performance, learning and innovating culture. With the program Course Coaching we are certified with the European Quality Award NOBCO/EMCC.
Astrid Anna has a background as Business Economics Consultant, with a focus towards Social Psychology, Transactional Analysis and Group Dynamics. She has specialized in psychology, therapy, and counselling. Together with Jan Remmerswaal she hosted the Course Train the Trainer. Characteristic for her approach are her listening skills, empathy, result orientation, stillness, analytical capabilities, humour and creativity. Worked with clients: KIT, Ministerie van Binnenlandse Zaken, Buurtzorg, Top Drie Beste Werkgevers, ING, Shell BV, Aon Hewitt, Aegon, Geveke Handelsorganisatie, Politie Amsterdam/Amstelland, Ministerie van Economische Zaken, TNO, Geveke Werktuigbouw, several Educational institutions in Amsterdam and Rotterdam, Rode Kruis HQ Den Haag and National, Rabobank, BNP PariBas Real Estate, ACTA VU/UVA, Gemeente Amsterdam, Koninklijke Marine en Luchtmacht, DUO.
Ahsan Mahmud, facilitator, trainer, agile coach: "Living Change to deliver value for people, teams & organizations"
I believe that the success of any organization comes from the creation of collaboration based on positivity and transparency, in which people can and want to take ownership. I believe in a better outcome by working towards a common purpose together in a cross functional team. I am inquisitive, analytical and proactively looking for challenges to improve myself and my environment. With over 15 years of experience in facilitating, coaching, leading, developing, implementing change in various roles and functions.
Feedback participants
“ The most interesting learning path were the team dynamics of our learning team, the interventions of the trainer; there was safety to be vulnerable and open and to learn together."
"For me one of the most important lessons is that I keep on going with facilitating on the questions of the cliënt, so to keep listening on different levels and not to judge or start talking and to give advise. So I learned to be silent and to wait for the client to become aware of his/her own (potential) solutions."
"The trainer, as an experienced teamcoach learned us to discover the essence of our own development by personal attention and questions, by appreciative and professional feedback (again and again from wondering questions)." The trainer/coach taught us the essence of coaching by focusing on our own developments with personal attention, and giving feedback by lots of practice.
I experienced the guidance/support of the trainer as very pleasant, personal and committed. She is very involved, attentive to the learning needs of the group and easily relates them to theory and tools. she listens sincerely ... in one word: amazing!
"I experienced Astrid Anna as a sensitive teamcoach/trainer who stimulates self organizing teams and professionals in responsiblility for people's personal and professional development and results in performance to client/customer."